About me
Fixing AI content at the source
I’m a systems-oriented content specialist with a background in enterprise documentation and data operations. I also spent years helping people articulate what they know but struggle to explain.
Now I apply that skill set to content. I work in the middle — transforming raw information from experts, files, and teams into proprietary knowledge libraries and custom prompt systems. I build the data infrastructure that allows your marketing assets, SOPs, and training guides to practically write themselves, without losing your authentic human voice.
Professional background
Supporting people, process, and knowledge
Enterprise content
- Experience in enterprise cybersecurity and secure communications
- Produced assets from campaign briefs to 50+ page technical reports
- Coordinated with SMEs, compliance, and product teams
- Optimized workflows in CMS platforms (Optimizely, Confluence, Loopio)
Data and systems
- Built dashboards and automated reports in Power BI
- Streamlined dataflows to save time and reduce manual work
- Improved content visibility and reporting accuracy
- Applied structured documentation (JSON, HTML) for clarity and searchability
Project coordination
- Managed complex, multi-stage content production cycles
- Migrated scattered documentation into organized knowledge bases
- Directed SME reviews across global teams
- Supported agile workflows with Jira, Asana, and Smartsheet
Tutoring
- Owned and operated a private tutoring company for 10+ years
- Tutored students from pre-K through adult
- Matched clients with tutors based on learning styles and needs
- Developed skills in drawing out knowledge from people who struggle to articulate it
Recognized for collaboration and results
AI expertise
“Michelle’s deep expertise in AI tools enhanced our marketing programs tremendously. She communicated across all technical levels and even held office hours to help teammates get comfortable with new tools.”
T.A., Senior growth marketing manager
Editorial skills
“Michelle brings order to chaos and herds cats with aplomb. She has a fine eye for well-crafted copy and can write superbly in a pinch.”
M.S., Senior web writer & editor
Project management
“Michelle’s project management skills are exceptional. She coordinated quarterly Threat Intelligence Reports seamlessly and on time, managing multiple priorities across diverse teams.”
R.L., Senior project manager
Collaboration
“Michelle connects groups across the organization with patience, a can-do attitude, and a positive team spirit — creating common success.”
R.T., V.P. Sales engineering
Team Support
“Michelle steps in whenever needed, helping her own team and the larger group move forward. She’s always willing to lend a hand.”
B.R., V.P., Product management
How I recharge (and give back)
Meaningful content comes from human insight, empathy, and pause. I believe creative work still requires stepping away — doing something different, then returning with a fresh mind to review your own work. Here’s how I recharge through curiosity, community, and craft.
Board member, Creative Arts Center in Bonham, TX
Donating our chicken eggs to our local foodbank
Fostering puppies for D.A.W.G.
Facilitating a poetry group
Toastmasters, member and
club VP of PR
Creating yardart